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Terms and Conditions...
1.

SERVICE
SOUTHERN RIVER COMPUTING ("SRC") will provide Service for the specified equipment with all reasonable speed and will repair or replace all defective parts, components of modules (herein referred to as "parts") with new or warranted new parts. Where available SRC will use the original manufacturer's parts, but reserves the right to substitute other parts of an equivalent type. Ownership of any parts or property supplied will transfer to the Customer and the parts or property replaced will become SRC property.

 
2.

HOURS
SRC service hours ("service hours") will be 8.30am to 5.30pm Monday to Friday inclusive, unless otherwise notified and will exclude gazetted public holidays. A surcharge may be made for repairs or service calls outside of the service hours.

 
3.

SERVICE ZONE
A regional service zone is defined as an area within a 50km radius of the Perth Central Business District ("CBD") plus designated localities within 100km of the CBD. All other areas are considered remote sites.

 
4.

TRAVEL
All travel within the SRC regional service zone during Service Hours is charged at the standard hourly travel rate unless the equipment is covered by a current SRC Maintenance Contract. All travel to remote sites will be charged at the appropriate hourly travel rate plus any fares, accommodation and other expenses that may be incurred.

 
5.

CHARGES
All chargeable service or repairs will be at the prevailing labour rates plus any spare parts at retail prices. All transactions are to be COD on the completion of any services performed by SRC unless previously organised with SRC All account customers will have a period of 7 days in which to settle any outstanding accounts.

 
6.

CANCELLATION OF SERVICE
Cancellation of service will incur travel charges if cancellation notice is not received after an SRC Engineer has been despatched to perform the required service.

 
7.

ASSIGNMENT
SRC may at its discretion, assign subcontract all or part of this service to another organisation which is qualified to perform the service.

 
8.

COVERAGE
This Service Report covers only the specified equipment on the reverse side hereof. It does not apply to software or accessories on or used with specific equipment.

 
9.

ACCESS
The Customer will provide SRC with free and unrestricted access to the specified equipment to enable SRC to perform the service in a suitable and safe environment.

 
10.

SOUTHERN RIVER COMPUTING LIMITATION OF LIABILITY
Subject only to any provisions of the Australian Trade Practices Act 1974 and State legislation in effect in the State in which the Services are supplied by SRC to the customer, the customer hereby agrees that the liability of SRC to the Customer arising from the provision of Services by SRC to Customer and from the Agreement pursuant to which the Services are so supplied shall, whether the liability arises for breach of contact or at common law, including law relating to negligence by SRC be limited the provision by SRC of the Services again at no additional charge, or payment of the cost of having the Services supplied again, in no case shall SRC incur liability for any loss or damage suffered by the Customer, including loss of profits, damage to property or personal injury, arising from that provision of Services or that Agreement whether arising directly, incidentally or conseqentially.

 
11.

WARRANTY
All service repairs are covered by a 30 day parts and labour warranty providing that the fault is the same as reported on the reverse side hereof.

 
12.

GENERAL
SRC shall not be liable for any breach in performance of this Service resulting directly or indirectly from, industrial disputes, parts shortages or any other cause whatsoever which is beyond reasonable control of SRC.

 
13.

OTHER
Where the specified equipment is subject to a current SRC Maintenance Contract or SRC Warranty Contract, then the terms and conditions of that contract shall override these terms and conditions to that extent of any inconsistency.

 
 
 
Terms and Conditions
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